Refund Policy

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Refund Policy for Online Courses:

Our goal is to provide our customers with a satisfying learning experience through our online courses. While we strive to offer high-quality educational content, we understand that there may be circumstances where a refund is necessary. Please carefully review our refund policy outlined below:

1. Refund Eligibility:

- Customers may be eligible for a refund within 14 days of the course purchase date.

- To be eligible for a refund, customers must state the reason for refund.

2. Refund Process:

- To request a refund, customers must contact our customer support team at matdsoftskills@gmail.com and provide their order details.

- Refund requests will be processed within 7-10 business days.

- Refunds will be issued to the original payment method used for the course purchase.

3. Non-Refundable Fees:

- Please note that any administrative fees or charges associated with the course purchase are non-refundable.

- Customers are responsible for any third-party fees, such as payment processor fees, that may be incurred during the refund process.

4. Course Access:

- Upon receiving a refund, customers will no longer have access to the course materials or any related resources.

5. Exceptional Circumstances:

- We understand that there may be exceptional circumstances beyond a customer's control that warrant a refund outside of the stated policy. In such cases, customers are encouraged to reach out to our customer support team for further assistance.

Please understand that our refund policy is designed to balance the needs of our customers with the resources required to maintain our online course offerings. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us.

Thank you for choosing our online courses for your learning journey. We appreciate your trust and support.